Returns, Exchanges and Refunds
MZ Fashion Designers
We want our customers to be satisfied with their purchases.
Requests for returns, exchanges or refunds must be made by contacting MZ Fashion Designers through:
- Email: hiltongret@gmail.com
- WhatsApp: 0650233679
Any return or exchange must comply with our applicable return procedure.
Unless otherwise required by law, returned clothing should be:
- unworn;
- unwashed;
- undamaged;
- free from stains, makeup, perfume or other marks;
- returned with original tags and packaging where reasonably possible; and
- accompanied by proof of purchase.
8.1 Defective or Incorrect Products
If you receive a product that is defective, damaged, materially different from the product ordered, or otherwise does not comply with applicable consumer rights, please contact us as soon as reasonably possible.
We will assess the issue and provide the appropriate remedy required by applicable law, which may include repair, replacement or refund, depending on the circumstances.
8.2 Change-of-Mind Returns
Where a change-of-mind return is permitted by applicable law or by our stated returns policy, any applicable conditions, time periods and return costs will be communicated to the customer.
Nothing in this section limits a consumer's statutory rights.
8.3 Sale and Promotional Items
Sale or promotional items may be subject to specific conditions disclosed at the time of purchase.
However, a sale or promotional price does not remove any statutory consumer rights relating to defective, unsafe or incorrectly supplied goods.
For full details, see our Terms & Conditions.