MZ Fashion Designers is a South African clothing and fashion business offering clothing, fashion items and related products through its online store.

Business details:

• Business name: MZ Fashion Designers
• Legal entity/business registration name: Mafu Zwane Fashion Designers
• Registration number: 2025 / 177057 /07
• Physical address: 140 Tonki Street, Emndeni, Johannesburg
• Email address: hiltongret@gmail.com
• Telephone/Whatsapp: 0650233679
• Website: mzfashiondesigners.co.za

When you place an order through our online store, you are making an offer to purchase the selected products.

An order is subject to product availability and successful payment.

We reserve the right to decline or cancel an order where:

• the product is unavailable;
• there has been an obvious pricing or product-description error;
• payment has not been successfully received;
• we reasonably suspect fraudulent or unauthorised activity; or
• circumstances beyond our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will refund the amount paid, subject to any rights and remedies available to the consumer under applicable South African law.

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and prices displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings.

Minor variations in colour, texture, pattern, measurements or appearance may occur, particularly with handmade, customised or individually manufactured garments.

Nothing in these Terms and Conditions limits any rights that you may have under applicable South African consumer law.

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

The price payable for an order will be the price displayed at the time the order is placed, subject to any obvious error.

Delivery charges, where applicable, will be displayed before you complete your purchase.

MZ Fashion Designers reserves the right to change product prices at any time. A price change will not affect an order that has already been accepted and paid for, except where permitted by law.

Payment must be made using the payment methods made available through our online store.

An order will generally only be processed once payment has been successfully received or authorised.

Customers must ensure that payment information supplied to us is accurate and that they are authorised to use the selected payment method.

We do not store complete bank-card details where payment is processed through a third-party payment provider, except to the extent permitted by applicable law and the provider's terms.

We deliver to addresses within South Africa and, where offered, to selected international destinations.

Delivery charges and estimated delivery times will be communicated during the ordering process.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, adverse weather, strikes, incorrect delivery information or other unforeseen events.

Customers are responsible for providing a complete and accurate delivery address and contact details.

Where required by applicable law, the risk associated with goods remains with MZ Fashion Designers until the goods are delivered to the consumer or otherwise accepted in accordance with the law.

If an order is delayed or cannot be delivered, please contact us at:

• Email: hiltongret@gmail.com
• Telephone/WhatsApp: 0650233679

Where MZ Fashion Designers offers custom-made, made-to-measure or personalised clothing, the customer is responsible for providing accurate measurements, specifications, colours and other information requested from them.

Because customised garments may be made specifically according to a customer's specifications, the applicable cancellation, return and refund rights may differ from those applicable to standard products, to the extent permitted by South African law.

We will nevertheless honour any consumer rights that cannot lawfully be excluded or restricted.

We want our customers to be satisfied with their purchases.

Requests for returns, exchanges or refunds must be made by contacting MZ Fashion Designers through:

• Email: hiltongret@gmail.com
• WhatsApp: 0650233679

Any return or exchange must comply with our applicable return procedure. Unless otherwise required by law, returned clothing should be:

• unworn;
• unwashed;
• undamaged;
• free from stains, makeup, perfume or other marks;
• returned with original tags and packaging where reasonably possible; and
• accompanied by proof of purchase.

Customers may request cancellation of an order by contacting us as soon as possible.

Cancellation requests are not guaranteed once an order has entered production, dispatch or delivery.

Where a cancellation right applies under South African law, MZ Fashion Designers will honour that right.

For customised or personalised products, cancellation may be subject to the rights and exceptions applicable to those products.

MZ Fashion Designers respects the rights afforded to consumers under South African law.

These Terms and Conditions are not intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded, restricted or waived.

In particular, nothing in these Terms and Conditions is intended to exclude rights provided by the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African legislation.

From time to time, MZ Fashion Designers may offer promotions, discounts, competitions, vouchers or special offers.

Each promotion may have additional terms and conditions, which will be communicated at the time of the promotion.

Unless otherwise stated:

• promotions cannot be exchanged for cash;
• promotions cannot be transferred;
• promotional codes must be used before their expiry date; and
• only one promotional code may be used per order.

Nothing in promotional terms limits any rights that consumers have under applicable law.

All content appearing on the MZ Fashion Designers website, including but not limited to:

• logos;
• brand names;
• photographs;
• product images;
• graphics;
• designs;
• text;
• marketing material; and
• website content

is owned by or licensed to MZ Fashion Designers unless otherwise indicated. You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without our prior written permission, except where permitted by law.

Customers agree not to misuse our website or attempt to:

• gain unauthorised access to our systems;
• interfere with the operation of the website;
• introduce malicious software;
• use the website for fraudulent purposes; or
• submit false or misleading information.

We may restrict or suspend access to our website where reasonably necessary to protect our business, customers or systems, subject to applicable law.

MZ Fashion Designers may collect and process personal information necessary to process orders, provide delivery services, communicate with customers, provide customer support and otherwise operate our business.

Personal information will be handled in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

For further information, please refer to our Privacy Policy.

Our website may use third-party service providers, including payment processors, courier companies, hosting providers and other service providers.

Third-party services may be subject to their own terms and conditions and privacy policies.

MZ Fashion Designers will take reasonable steps to work with reputable service providers but cannot be held responsible for matters outside our reasonable control.

We aim to keep our website available and operational, but we do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, upgrades or circumstances beyond our reasonable control.

To the maximum extent permitted by South African law, MZ Fashion Designers will not be liable for losses arising from circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms and Conditions is intended to exclude liability for conduct or circumstances for which South African law does not permit a supplier to exclude or limit liability.

MZ Fashion Designers will not be responsible for delays or failure to perform its obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, war, civil unrest, industrial action, government action, interruptions to transport networks, telecommunications failures, power outages, cyber incidents or failures of third-party service providers.

We will take reasonable steps to minimise the effect of such circumstances on customers.

We encourage customers to contact us first if they have a complaint or concern so that we can attempt to resolve the matter promptly.

Complaints can be submitted to:

• MZ Fashion Designers
• Email: hiltongret@gmail.com
• Telephone/WhatsApp: 0650233679
• Physical Address: 140 Tonki Street, Emndeni, Johannesburg

Please include your order number, contact details and a description of the issue.

MZ Fashion Designers will endeavour to resolve customer complaints and disputes amicably and in good faith.

Nothing in these Terms and Conditions prevents a consumer from exercising any right to approach a competent court, regulator, consumer-protection body or other forum available under South African law.

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdictional rules applicable to the relevant matter.

MZ Fashion Designers may update these Terms and Conditions from time to time.

The latest version will be made available on our website and will indicate the date on which it was last updated.

Changes will not retrospectively remove or reduce rights that a consumer has already acquired under an existing transaction or applicable law.

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply to the extent permitted by law.

These Terms and Conditions, together with any applicable order information, product-specific terms, returns policy and privacy policy, constitute the agreement governing your use of the MZ Fashion Designers online store and your purchase of products from us, subject to applicable law.

For questions regarding these Terms and Conditions, orders, returns or complaints, please contact:

• MZ Fashion Designers
• Email: hiltongret@gmail.com
• Telephone/WhatsApp: 0650233679
• Physical Address: 140 Tonki Street, Emndeni, Johannesburg
• Website: mzfashiondesigners.co.za